Fraud alerts
It has been brought to our attention that STANLIB Asset Management’s name, branding and FSP details have been used to deceive and defraud investors through fake investment propositions.
Fraudsters are also assuming the identity of our employees to entice investors to invest in financial scams in fraudulent communications. These messages are being sent on various communication platforms such as WhatsApp, Facebook, email, and SMS.
We take this matter seriously and are actively working with the authorities to stop these fraudulent activities.
We urge all investors to be cautious and verify the identity of anyone claiming to represent our company before making any investment decisions. We offer investment funds as listed on our Funds and solutions page and our employees will never ask you to deposit funds into our accounts before completing the legally required documentation.
If you have fallen victim to this scam, we urge you to immediately report the incident to [email protected], along with all other communication with the fraudsters so that we can investigate the matter.
Safe digital practices
To help protect your online security, we would like to remind you of some key digital safety practices with STANLIB’s online security features you can transact with confidence knowing that your accounts and your personal information are secure. Every time you log in or perform a transaction, our encrypted online platform, https://secure.stanlib.com creates a secure link to protect your data and information.
Primary safety measures
- Make sure your devices have the latest internet browsers and security software installed.
- When transacting online, the most secure option is to use your own personal computer or cell phone. Shared or public devices pose a threat as they may have spyware installed that captures your credentials without your knowledge.
Safe online transaction behaviours
- When transacting online, whether it is investing via our online platform , your banking platform or using a credit card for purchases, check that the URL you are using begins with ‘https’ and not ‘http’. The ‘https’ creates a secure encrypted connection to ensure your data is protected
- Always log out of your online profile, regardless of the device you used, as soon as you’ve completed your transaction
- Never share your personal or account information via email, SMS or telephone
- Never access our online platform via a link or attachment
- Keep your password strong and change it regularly
Safe digital communication
STANLIB’s email practices
Our emails to you will always be branded professionally and we will never:
- Greet you by your email address, or by using a term like “Hi Dear”
- Ask you to confirm personal or financial information in an email
- Ask you to enter your email address and password to open an electronic statement
- Require you to enter information other than your ID number to open statements.
Avoiding phishing scams
Phishing are scams used to trick you into unwittingly handing over personal information like passwords, account or identity numbers. Or, to convince you to install malware through a click in a communication.
Recognising phishing emails and SMSes
- They may look like they’re from a company you know or trust, like a bank, a credit card company, a social networking site, or an online store.
- These messages often provide plausible reasons to encourage you to click on a link or opening an attachment and list. For example, claiming there have been suspicious activity or log-in attempts on your account, or that there is a problem with your account or your payment information. They may also ask you to confirm personal information or include a fake invoice.
- They are often full of warnings and potential consequences, with urgent deadlines to respond, or offer large financial rewards.
- It is very likely that any email that contains poor grammar, punctuation or shows an illogical flow of content was written by inexperienced scammers and are fraudulent.
What you can do to remain safe and secure
Never:
- Reply to any unsolicited emails, even if they claim to be from a company with which you are familiar
- Click on a link in an email that takes you to another website
- Enter your personal details either in the email or on the website
Always:
- Practice basic online safety measures as detailed above.
- Transact safely on your investment account on stanlib.com
Contact Us
If you receive a suspicious email or if you believe you may have accidentally clicked on a link in a phishing email, please email [email protected].
Alternatively, if you have any questions, need support or information about safe online transacting or your investments, please contact us via email at [email protected].
