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Safe Online Practices

To help protect your online security, we would like to remind you of some key digital safety practices

With STANLIB’s online security features you can transact with confidence knowing that your accounts and your personal information are secure. Every time you log in or perform a transaction, our encrypted online platform, https://secure.stanlib.com creates a secure link to protect your data and information.

 

Primary safety measures
  • Make sure your devices have the latest internet browsers and security software installed.
  • When transacting online, the most secure option is to use your own personal computer or cell phone. Shared or public  devices  pose  a  threat  as  they  may  have  spyware  installed  that  captures  your  credentials  without  your knowledge.
Safe online transaction behaviours
  • When transacting online, whether it is investing via our online platform , your banking platform or using a credit card for purchases, check that the URL you are using begins with ‘https’ and not ‘http’. The ‘https’ creates a secure encrypted connection to ensure your data is protected
  • Always log out of your online profile, regardless of the device you used, as soon as you’ve completed your transaction
  • Never share your personal or account information via email, SMS or telephone
  • Never access our online platform via a link or attachment
  • Keep your password strong and change it regularly

 

Safe digital communication

STANLIB’s email practices

Our emails to you will always be branded professionally and we will never:

  • Greet you by your email address, or by using a term like “Hi Dear”
  • Ask you to confirm personal or financial information in an email
  • Ask you to enter your email address and password to open an electronic statement
  • Require you to enter information other than your ID number to open statements.
Avoiding phishing scams

Phishing are scams used to trick you into unwittingly handing over personal information like passwords, account or identity numbers. Or, to convince you to install malware through a click in a communication.

 

Recognising phishing emails and SMSes
  • They may look like they’re from a company you know or trust, like a bank, a credit card company, a social networking site, or an online store.
  • These messages often provide plausible reasons to encourage you to click on a link or opening an attachment and list. For example,  claiming  there  have  been  suspicious  activity  or  log-in  attempts  on  your  account,  or  that  there  is  a problem with your account or your payment information. They may also ask you to confirm personal information or include a fake invoice.
  • They are often full of warnings and potential consequences, with urgent deadlines to respond, or offer large financial rewards.
  • It is very likely  that any  email that contains  poor grammar, punctuation  or shows an illogical flow of content  was written by inexperienced scammers and are fraudulent.
What you can do to remain safe and secure

Never:

  • Reply to any unsolicited emails, even if they claim to be from a company with which you are familiar
  • Click on a link in an email that takes you to another website
  • Enter your personal details either in the email or on the website

Always:

  • Practice basic online safety measures as detailed above.
  • Transact safely on your investment account on stanlib.com  

Contact Us

If  you  receive  a  suspicious  email  or  if  you  believe  you  may  have  accidentally  clicked  on  a  link  in  a  phishing  email,  please email infosec@stanlib.com.

Alternatively,  if  you  have  any  questions,  need  support  or  information  about  safe  online  transacting  or  your  investments, please contact us via email at contact@stanlib.com.