WE'RE SHIFTING
FROM PAPER TO PIXEL

WE’RE GOING PAPERLESS
We’re always looking for smarter, safer, easier ways to STANLIB. That’s why we will be phasing out all manual
forms and correspondence over the next few months.
Everything
happens faster
Transactions
happen smoothly
Information
is safer
We
save space
The
planet wins
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WHAT DOES THE JOURNEY TO PAPERLESS LOOK LIKE?
Be assured we’ll be there to guide you every step along the way.
Auto Registration
Our Paper-to-Pixel journey has started.
Firstly, you’ll notice improvements to our online registration process. If you’ve never used the online portal, now is the perfect time to get online. From September onwards all unit trust investors will have access to STANLIB online.
Digital Communication
So long, Mr Postman.
We are changing the way we send correspondence. From 1 November, we will no longer be distributing correspondence via email or post. We will instead be sending you a notification with a link to access your important documentation securely via STANLIB Online.
24/7 access for your convenience
You do not have to wait for us to send you a link. If you need any of these documents immediately, you can access them via one of the following channels:
- STANLIB Online. Simply click on login in the top right hand corner of the screen on this page
- Via our Chatbot STAN accessible in the bottom right hand corner of your screen, and;
- Via our Interactive Voice Response (IVR) Service. Simply dial 0860 123 003 and follow the prompts.
Switches
Switching is simplified.
From November it will be possible to switch money between funds digitally. All switching will take place on our online portal and we will no longer accept paper-based switch instructions.
More information coming soon.
Update Personal Information Online
Update your details anytime, anywhere.
As the new year begins, we move further away from paper and closer to becoming a paperless business. From January 2021 it will be possible to update important client details via STANLIB online, including updating debit order information and important contact information such as cell phone numbers and email addresses. Bank account changes will still require your signature on paper.
Online Deposits
Add to your investments with ease.
From February 2021 it will be possible to add money to an existing fund online, quickly and easily. These transactions will be possible exclusively on STANLIB online.
Online Withdrawals
Online withdrawals in 3 easy steps.
We’re moving further away from paper, and closer to a safe, easy paperless way to STANLIB. From March 2021, you’ll be able to do a quick transfer from an existing fund into the bank account we have on record. Simply log on to your Unit Trust Dashboard, click on “Withdrawals” and follow the easy 3-step process.
Online Onboarding
In with the new – in just ten minutes!
As one of the last steps in our Paper to Pixel journey, it will now be possible to onboard a new client in ten minutes – and that includes ID and bank verification checks! From April 2021, all unit trust clients who are South African citizens will be onboarded digitally.
TRANSACT ONLINE, IT’S SAFE AND EASY.
Online transactions are fast, easy, and secure. Remember that safe online transacting and communicating practices, are also essential to your security.
Transact safely online
View infographic
Safe online email practices
View infographic
WE’RE LISTENING
Do you have any questions about our Paper to Pixel journey, or how to stay safe online? Contact us and we’ll guide you every step of the way.
It’s time
to get online
