Paperless transacting
We’re shifting from paper to pixel. Find all you need to know about our paperless transaction channels available for Unit Trust investors, as well as how to stay safe while transacting online.
STANLIB
Online
STAN the
Interactive Chatbot
Interactive Voice
Response Service
Why Go Digital?
Everything
happens faster
Transactions
happen smoothly
Information
is safer
We
save space
The
planet wins
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STANLIB ONLINE
How to log in
Simply visit https://secure.stanlib.com, type in your username and password and click on one of the Unit Trust tiles on the dashboard.
First time users
If you've never logged in before, we've created a helpful video to show you how to login and access your unit trust investment dashboard.
Having trouble?
If you experience any difficulty logging in or registering, we may need to update your details. Please send an email to contact@stanlib.com and we will assist
HOW TO TRANSACT ONLINE
Navigate our online transaction platform available for Unit Trusts. Each guide offers a short tutorial on how to complete the transaction digitally, in minutes. No paper. No signatures and no delays.
SUBMIT A NEW BUSINESS APPLICATION
Advisers can create and submit a new client application in less than 10 minutes. No signatures or paper required, client approves via SMS.
WITHDRAW MONEY WITH EASE
Withdraw funds on behalf of clients. Clients approve via sms and the money is paid out into the bank account on record.
SWITCH MONEY BETWEEN FUNDS
Easily switch from one fund to another within the same portfolio.
DEPOSIT INTO EXISTING FUNDS
Effortlessly add money to existing funds as a once off debit or ongoing debit order to your portfolio.
TRANSACT ONLINE, IT'S SAFE AND EASY.
communicating online.
safely online
View infographic
email practices
View infographic
STAN, THE INTERACTIVE CHATBOT
Our Chatbot STAN, will not rest until he has answered all your Unit Trust queries.
He is constantly learning and evolving to improve your experience.
STAN CAN HELP
YOU TO:
- Check your unit trust investment balance.
- Get a statement on your account.
- Download tax certificates and other documentation.
- Withdraw from your unit trust investments.
- Add money to your unit trust investments.
- Quickly answer frequently asked questions.
- Connect you with a service professional for any queries he can’t answer.
INTERACTIVE VOICE RESPONSE
If you do not have internet access, we’ve set up an interactive voice response service that will allow you to have your Unit Trust investment balances, tax certificates and statements quickly sent to you.
Simply dial 0860 123 003 and follow the prompts.
SMS NOTIFICATIONS
Unit trust investors receive confirmation SMSes when the following transactions take place on a unit trust investment, regardless where the transaction takes place, or whether the transaction is initiated by an investor or their adviser:
- Recurring and once-off debit orders
- All direct deposits
- Switches & transfers
- Personal detail & adviser changes
- Once-off and recurring withdrawals (CFPs)
It’s time
to get online
haven’t been online in a while?